Monday, March 17, 2008
I have used Home Depot for years. Like many of you, I go there for supplies, tools, parts, and things for the house. I have spent thousand of dollars there. I have bought two ride on mowers over the years and countless clippers, weed eaters and yard tools. Recently I got involved with THE HOME DEPOT HOME SERVICES. I wanted to replace the windows in my house, including the sliding glass door. I wanted double pane hurricane resistant windows - about a $7k job. The salesman was wonderful, personable, and promised me that the job would be a quality job - just the kind of service that I was used to from Home Depot. I signed a contract and we scheduled the installation for the last week in February. That was the end of my dream; the beginning of my nightmare. An argument began between me and the project manager. He told me that I would need hurricane shutters for all of the windows. I told him that the salesman told me that the hurricane plywood that I have used with "Plylox" clips through the last two hurricanes would suffice. He told me that the clips & ply were no longer approved by my building department. I disagreed and called my county building department. They told me that the plywood & clips WERE APPROVED. I informed the project manager of this and he told me that the building codes have changed and that my building inspector was wrong. From there we were at a stalemate. Home Depot said that they could sell me more expensive windows and that then the shutters would not be an issue. Playing the old "bait & switch" game. I am so disapointed in a company that I thought was reputable. Now I am stuck in a situation because I don't want to lose my deposit. They now tell me that they have ordered the windows and are ready to install them. They cannot be paid until after the building inspector approves the job. So we will see what happens. It looks like it is going to be a fight to the finish. I hope the windows that I have waited so long to get turn out perfect - or they will be doing them over & over until they are right. However the job turns out, I am through dealing with Home Depot - you will never see me in the orange store again.